– Support –

We know you’ve got questions about ANDi and what we do. That’s why we’ve put together the below FAQ’s to support you.

What can we support you with?
  • ANDi for Mobile (General)
  • ANDi for Mobile (Technical)
  • ANDi Games Ltd
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  • 1. Who is ANDi for?
     

    Everyone! We welcome any age and recognise that mobile games can be enjoyed by all. What fascinates us is the development of games in Augmented and Virtual reality, cross platform with TV and PC and educational technologies, all on mobile!

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  • 2. How does ANDi work?
     

    ANDi uses machine learning technologies to collect data, learn your personal preferences related to gaming and scans the app stores for the best option(s) for you which can then be presented at the most appropriate time.

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  • 3. Is ANDi and my personal information safe?
     

    First of all, yes your information is safe! And our only interest is finding you the most appropriate games for you to enjoy personally. The type of data we receive is fairly basic, aligned with general social media. We have also taken additional precautions to protect our users (you) through very efficient security methods.

    Please see our Privacy Policy for more information.

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  • 1. What is Artificial Intelligence?
     

    Also known as AI, it is the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.

    Machine Learning is one part of AI. Its algorithms are generally programmed in the Python programming language. The technology itself is not new, but is continuously developing and consistently see’s breakthroughs that allows us to improve the way software is produced.

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  • 2. I have a feature request, what do I do?
     

    We’d love to hear your ideas, either send them to us in the ‘Submit Feedback’ section in the app or reach out via our Contact page.

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  • 3. ANDi isn’t working - what should I do?
     

    If you can, go to the ‘Submit Feedback’ section in the app and send us a message explaining exactly what is not working. If you cannot get into the app please message us via our Contact page explaining what happened before the app stopped working and we’ll get back to you ASAP.

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  • 4. Is ANDi only available for Android?
     

    Yes, right now. Android is great for us to test new features much faster to see what works well. Once we work that out, we’ll move onto iOS. It shouldn’t be more than a year (in startup time). You can sign up and be the first to know about our iOS release below.

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  • 5. Will ANDi be coming to consoles and/or Steam?
     

    Right now ANDi will only be on mobile, working towards improving the way our product works and aligning this with the emergence of Augmented and Virtual Reality.

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  • 6. How will ANDi work with VR and AR?
     

    We seek to help you find which games are best to play even on these platforms. ANDi is able to distinguish between normal mobile games, Virtual and Augmented games, one way we do this is through the phones internal compass which can show us that you are using a headset.

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  • 7. My kids use my phone, does ANDi include parental controls?
     

    ANDi Follows the Pegi rating system, and games downloaded through ANDi are sourced the Google playstore, therefore for further parental controls please follow this link and learn how to manage the settings. Set up parental controls on Google Play

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  • 1. Do you work with Indie developers?
     

    Yes, although our focus is helping users find games, we also appreciate that it’s your games they are going to enjoy! So please visit our Indie Developers page for more information.

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  • 2. Can I write for ANDi?
     

    You certainly may! Please visit our Write for ANDi page for more information.

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  • 3. I’m a Journalist for ‘Publication Name’, I’d love to talk to you about ANDi.
     

    We would welcome the opportunity to talk to you about ANDi Games Ltd and ANDi, our app. Please check out our Press page for further information. If you would like to arrange an interview with one of our Founders, or have further questions and queries, please contact our lead marketer;  Kristian Wingfield-Bennett.

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  • 4. How do I contact you?
     

    Please refer to our Contact page, alternatively you can reach out to us via social media using the links below;

    Instagram

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  • 5. Are you recruiting?
     

    Not right now, but we would still love to hear from you! There may be a time that we need your expertise, and if we can we are happy to connect you onwards. Alternatively if you are looking for work experience or volunteering we would still appreciate hearing from you. Contact ANDi today!

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Still have support questions? No problem! Email us or visit our Contact page.

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